Chatbot vs conversational AI: What’s the difference?

by | Apr 3, 2024 | Artificial intelligence (AI)

The Differences Between Chatbots and Conversational AI Conversational AI is the technology that allows chatbots to speak back to you in a natural way. Conversational AI can comprehend and react to both vocal and written commands. This technology has been used in customer service, enabling buyers to interact with a bot through messaging channels or voice assistants on the phone like they would when speaking with another human being. The success of this interaction relies on an extensive set of training data that allows deep learning algorithms to identify user intent more easily and understand natural language better than ever before. Essentially, conversational AI strives to make interactions with machines more natural, intuitive, and human-like through the power of modern artificial intelligence. With the chatbot market expected to grow to up to $9.4 billion by 2024, it’s clear that businesses are investing heavily in this technology—and that won’t change in the near future. While they may seem to solve the same problem, i.e., creating a conversational experience without the presence of a human agent, there are several distinct differences between them. It can give you directions, phone one of your contacts, play your favorite song, and much more. When you switch platforms, it can be frustrating because you have to start the whole inquiry process again, causing inefficiencies and delays. We’ve all encountered routine tasks like password resets, balance inquiries, or updating personal information. Rather than going through lengthy phone calls or filling out forms, a chatbot is there to automate these mundane processes. It can swiftly guide us through the necessary steps, saving us time and frustration. Conversational...